Terms of service

These Terms of Service are an agreement between Magwell Systems LLC and the business or other legal entity accepting them. The person accepting these terms represents that they are at least 18 and authorized to bind that entity. Magwell is offered only for United States business use by licensed dealers and their authorized personnel.

Magwell provides dealer commerce and operations software, which may include catalog, inventory, receiving, storefront, customer-request, order, fulfillment, review, administration, reporting, and third-party connection capabilities. Features may vary by plan and may be introduced only after their stated availability and security gates pass. A public description or “Coming soon” label is not a commitment that a feature is active.

Magwell is a software provider. It is not a firearms dealer, seller, transferor, manufacturer, importer, carrier, background-check system, or legal or compliance adviser. The customer is solely responsible for its licenses, premises, users, products, content, transactions, taxes, shipping, transfers, and compliance with all applicable federal, state, local, and carrier requirements.

Magwell output, classification, availability, workflow status, reminders, and provider handoffs must be independently reviewed by the customer. Payment, elapsed time, an order status, or a software result never by itself authorizes a firearm or ammunition transfer.

Customers must provide accurate business and user information, authorize only appropriate personnel, protect authentication methods and devices, and promptly report suspected compromise or unauthorized access. The customer is responsible for actions taken through its authorized accounts and for reviewing roles, store assignments, and connected-provider access. Magwell may require identity verification, multifactor authentication, or renewed authentication for sensitive actions.

Paid plans are billed monthly in advance at the price shown at enrollment or in an order form, plus applicable taxes. Subscriptions renew automatically for successive monthly terms until canceled. The checkout process will identify the amount and renewal terms before payment.

You may cancel at any time through available account controls or by contacting support@magwellsystems.com. Cancellation stops the next renewal and access continues through the already-paid monthly term. Fees are non-refundable and we do not provide prorated credits, except where applicable law requires otherwise. A failed or reversed payment may suspend access under the applicable billing and reconciliation process.

The customer retains its rights in information and content it submits to Magwell. The customer grants Magwell the limited rights needed to host, process, transmit, display, secure, back up, and support that data to provide the service. The customer represents that it has the necessary authority, notices, and permissions for the data it provides and its instructions to Magwell. Our handling of personal information is described in the Privacy Notice and any applicable data-processing agreement.

Customers may not use Magwell unlawfully; bypass access controls; probe or disrupt the service without written authorization; upload malicious code; scrape or overload systems; misrepresent identity, licensing, product eligibility, payment, or provider status; infringe rights; or use the service to facilitate a prohibited transaction. Customers may not provide regulated or highly sensitive information that an enabled Magwell workflow does not expressly request.

A customer may direct Magwell to work with third-party identity, payment, hosting, distributor, marketplace, accounting, shipping, communication, or compliance services. Those services have their own terms, fees, availability, and data practices. Magwell is not responsible for a third party's systems or decisions, and authorization of a connection does not guarantee that synchronization or an external operation succeeded. Magwell may pause a connection when credentials, authority, safety, or provider outcomes are uncertain.

Standard support is staffed Monday through Friday, 9:00 a.m. to 5:00 p.m. Mountain Time. Magwell may make discretionary exceptions for emergencies, but does not promise 24/7 support. Unless a signed order expressly says otherwise, the service has no formal uptime, response-time, resolution-time, recovery-time, or service-credit SLA. Maintenance, security work, provider failures, force majeure events, and safe suspension may affect availability.

Magwell may limit or suspend access when reasonably necessary to address nonpayment, security risk, unlawful use, provider or authority uncertainty, material breach, or harm to Magwell, customers, or others. Either party may terminate as provided in an applicable order or for an uncured material breach. On termination, customer access ends and data is handled under the Privacy Notice, applicable order, legal requirements, and documented export or deletion procedures.

To the maximum extent permitted by law, Magwell is provided on an “as is” and “as available” basis. Magwell disclaims implied warranties of merchantability, fitness for a particular purpose, noninfringement, and any warranty that the service will be uninterrupted or error free. Magwell does not warrant the accuracy or legal sufficiency of dealer data, provider data, classifications, availability, compliance decisions, or third-party services.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, business opportunity, or data. Magwell's aggregate liability arising from the service will not exceed the fees paid or payable to Magwell for the affected service during the 12 months before the event giving rise to the claim. These limits do not apply where applicable law does not permit them.

The customer will defend and indemnify Magwell Systems LLC and its personnel from third-party claims arising from the customer's products, content, instructions, connected accounts, regulatory or carrier obligations, transactions, or violation of these terms or applicable law, except to the extent caused by Magwell's own breach of these terms.

Utah law governs these terms without regard to conflict-of-law rules. State and federal courts located in Utah have exclusive jurisdiction, and each party consents to that venue. Neither party may assign these terms without the other's consent, except in connection with a merger, reorganization, or sale of substantially all relevant assets. If a provision is unenforceable, the remainder remains effective. Failure to enforce a provision is not a waiver. These terms and any signed order are the complete agreement for the service; a signed order controls if it expressly conflicts with these terms.