support@magwellsystems.com
Include your organization, affected workflow, what you expected, and the approximate time of the issue. Remove customer and provider secrets before sending screenshots.
Email supportClear help for operational work
Contact Magwell for product questions, account help, or an operational issue. Please do not send passwords, payment-card details, government identification, or regulated customer records by email.
Standard hours
Monday–Friday, 9:00 a.m.–5:00 p.m. Mountain Time.
Emergency exceptions may be made at Magwell's discretion. There is no 24/7 or formal response-time SLA.Security concerns
Use security@magwellsystems.com and place “Security” in the subject.
Do not include credentials, session tokens, private keys, or raw customer records.